TIER 1

• Basic IT support

  (up to 10 hours/month)

• Email support and                 troubleshooting

• Regular software updates    and patches

• Basic network monitoring

• Monthly system health         checks

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TIER 2

• All services in Tier 1

• Advanced IT support (up     to 20 hours/month)

• On-site support (up to 2     visits/month)

• Comprehensive network       monitoring

• Security audits and                 recommendations

• Data backup and recovery    solutions

TIER 3

• All services in Tier 1&2

• Unlimited IT support

• Priority response time

• On-site support (up to 3      visits/month)

• Full network                             management    

• Advanced cybersecurity      measures

• Custom IT strategy 

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TIER 4 

• All services in Tier 3

• Dedicated IT manager

• On-site support (up to 4     visits/month)

• Custom software solutions

• Cloud services management

• Monthly offline back-ups

• Custom IT strategy and        consulting

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